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All packages are shipped through Canada Post. We do not guarantee these shipping times nor do we have any control over them.

Expedited Parcel: Low-cost option. 2-7 business days.
XpressPost: 2-3 business days.
Priority: 1-2 business days. This does not guarantee overnight shipping.

* *Canada Post is the ONLY courier than can deliver to PO boxes/FlexDelivery boxes* *


If you would like to return or exchange any item purchased from the Kingsport shop please e-mail us at Please detail your situation, including your full name, order number, and attach a photo of the product and the packing slip to the email. A customer service representative will be in contact with you and will determine whether you are eligible for a return/exchange. 

Please contact us via e-mail within five business days of receiving the item(s). We will not grant any refund without first receiving the item(s) and inspecting it. We will not grant a refund the item is returned damaged or has been worn. 

Customers who choose to return/exchange their purchases are responsible for the cost of shipping to and from the vendor. 

All items purchased at an event are final. All sales on clearance and discontinued items are final.


Information We Collect

We collect information from a variety of sources, including information provided by you and information we collect when you visit our website.

The following are examples of the types of information we may collect:

  • Information you provide: name, address (billing and shipping), postal code, e-mail address, telephone number(s), mobile number(s), credit card number(s), etc.;

  • Information associated with the use of our Web site: uses the information gathered from cookies and web beacons, such as IP address, to enhance your experience on our Web site;

  • Information associated with doing business with Kingsport: transaction information, including the items purchased, and the date and time of your transaction;

How We Use Information 

We may use the information we collect to process a transaction, provide the products or services you request, to improve our website and stores, to enhance your shopping experience, and for marketing and promotional purposes. 

Information Sharing

When you make a purchase, we may share information about you and your transaction with other companies or web sites necessary to process your transaction (i.e. Paypal, Canada Post). We will not share your information externally. We will not sell your information to any third-party data gathering service.

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